PRIVACY POLICY

Effective Date: September 23, 2026

1. INTRODUCTION

This Privacy Policy describes how Lunchbox Cleaning ("Company," "we," "us," or "our") collects, uses, and discloses your personal information when you visit our website, request a quote, or use our window washing and exterior cleaning services.

2. INFORMATION WE COLLECT

We collect personal information directly from you when you submit a quote request, contact us, or schedule a service.

  • Contact Information: Name, property address, email address, and phone number.

  • Property & Service Details: Property type, window count, number of stories, specific service needs, job site photos, and service history.

  • Payment Information: Billing details and credit/debit card information (processed securely through third-party merchant platforms; we do not store full payment card details on our servers).

  • Automated Device & Usage Data: Technical information collected automatically when you visit our website via Squarespace, including IP address, browser type, device type, referring pages, and basic site navigation data.

3. HOW WE USE YOUR INFORMATION

We use the personal information we collect for business purposes, including:

  • Calculating service estimates, scheduling appointments, and completing window cleaning services.

  • Communicating with you regarding quote status, appointment reminders, job updates, and invoicing.

  • Sending post-service follow-ups, customer satisfaction requests, and occasional promotional offers (with your consent).

  • Monitoring and improving our website performance, customer service, and operational workflows.

  • Maintaining security and protecting against fraudulent activity.

4. SMS & MOBILE COMMUNICATIONS

If you provide your phone number and opt in to receive text updates, quotes, appointment reminders, or job photos from us:

  • No Mobile Information Sharing: Mobile phone numbers, text message opt-in consent, and SMS data will not be sold, rented, or shared with third parties or affiliates for marketing or promotional purposes under any circumstances.

  • Service Delivery Only: Mobile data is strictly shared with third-party messaging service providers solely to facilitate and deliver text notifications on our behalf.

  • Opt-Out & Support: You may opt out of receiving text messages at any time by replying STOP to any text message we send. Reply HELP for support. Standard message and data rates may apply.

5. SHARING OF INFORMATION

We do not sell, rent, or trade your personal information. We only share information with trusted third parties under the following limited circumstances:

  • Service Providers: Third-party vendor platforms that assist us in operating our business (such as web hosting, CRM/scheduling software, and payment processors).

  • Legal Compliance: When required by law, court order, or government regulation, or to protect the safety, rights, and property of Lunchbox Cleaning, our clients, or the public.

6. COOKIES AND ANALYTICS

Our website is hosted on Squarespace and uses standard cookies and functional tracking tools to collect anonymous traffic statistics, analyze visitor trends, and ensure site functionality. You can adjust your browser settings at any time to block or delete cookies, though some site features may function differently as a result.

7. CALIFORNIA PRIVACY RIGHTS

Under California law (including the CCPA/CPRA), California residents have specific rights regarding their personal information:

  • Right to Know: The right to request details about the categories and specific pieces of personal information we have collected about you.

  • Right to Delete: The right to request the deletion of personal information we have collected from you, subject to legal exceptions.

  • Right to Correct: The right to request corrections to inaccurate personal information.

  • Non-Discrimination: We will not discriminate against you for exercising any of your privacy rights.

  • Do Not Sell or Share: We do not sell or share your personal information for cross-context behavioral advertising.

8. DATA SECURITY

We maintain appropriate technical, administrative, and physical security measures to safeguard your personal information against unauthorized access, loss, alteration, or disclosure.

9. CONTACT US

If you have questions about this Privacy Policy, wish to update your information, or would like to exercise your data privacy rights, please contact us at: